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Kaiser Permanente Again Tops Annual Consumer Loyalty Study

Source Kaiser Permanente
Published Date 6/12/2018
Kaiser Permanente for the eighth year in a row is ranked highest for customer loyalty in the health plan category, according to the NICE Satmetrix 2018 U.S. Consumer NPS® Benchmarks, the company announced today. Kaiser Permanente, the nation’s largest integrated health system, received a Net Promoter Score® of 40, a 43 percent increase over last year’s score (28) and triple the industry average (13). ...
View the entire Kaiser Permanente article
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Kaiser Permanente
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Kaiser Permanente
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Arthur M. Southam MD
[Executive vice president, Health Plan Operations]
Kaiser Permanente
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