Ameritas earns BenchmarkPortal Center of Excellence certification

Lincoln, Nebraska (Feb. 22, 2021) – The Ameritas group division earns its 14th Center of Excellence certification from BenchmarkPortal. Ameritas is one of a handful of companies to achieve fourteen consecutive years of certification (2006-2020). This places the Ameritas contact center performance in the top 10 percent of all participating contact centers in the world.

Karen Gustin, LLIF, executive vice president, Ameritas group division, said, “At Ameritas, our workplace culture inspires innovation and integrity. Supported by training, continuous feedback and coaching, associates gain the expertise and resources they need to respond to customer needs. Providing excellent service is what we do, and we believe we do it better than anyone else.”

Todd Campbell, second vice president – customer service, Ameritas group division added, “Being awarded our 14th year of certification confirms our dedication to providing best-in-class customer service. I’m so proud of our claims teams.”

To earn BenchmarkPortal’s Center of Excellence certification, contact centers must meet or surpass strict standards. The process is based on key performance metrics, then compared to industry averages across the globe. BenchmarkPortal researchers audit and verify each contact center’s performance yearly on best-practice metrics from their database of data. BenchmarkPortal is an industry leader and maintains the largest database of contact center metrics in the world.

BenchmarkPortal experts said, “Maintaining such a high level of excellence over so many years is a testimony to Ameritas’ frontline associates. It’s also indicative of the company’s culture, and the support and encouragement contact center associates receive from their managers. It demonstrates an unwavering commitment to customer service excellence.”