Integrated offering from MCG and Pegasystems empowers care teams with evidence-based guidance to improve population health outcomes
SEATTLE, Wash., October 3, 2018 – MCG Health, part of the Hearst Health network and a leading provider of informed care strategies, and Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, have completed certification1 of their joint care solution. This solution integrates MCG’s Chronic Care content via Informed by MCG for Disease Management directly into Pega Care Management™, providing care teams clinical guidance within their existing workflow. In addition to a streamlined workflow, the application features enhancements designed to improve patient experiences.
Care teams tasked with improving population health outcomes while maintaining regulatory compliance now have access to tools that allow them to efficiently build, document, and share evidence-based assessments and care plans. MCG’s Chronic Care content helps care teams evaluate patient needs, identify relevant goals, develop individualized care plans, and support self-care for patients with chronic diseases or complex care needs. Also included are patient-facing handouts (available in English and Spanish) to educate patients and promote self-care.
Pega Care Management cost-effectively delivers a unique combination of care management best practices, real-time connected data and analytics, personalized care planning, and streamlined delivery of appropriate services for optimal patient outcomes. This enables care teams to remain connected and coordinated for consistent care across the patient journey. New omnichannel capabilities within Pega Care Management allow care teams to communicate seamlessly with their customers on any channel, including chat, web, mobile, and more. This update is part of Pega Infinity™— Pega’s next generation digital transformation software suite that unifies customer engagement and digital process automation (DPA).
Integrating MCG care guidelines directly within the Pega Care Management workflow gives care teams the ability to quickly and easily assess patient needs against evidence-based standards and tailor care plans to ensure each patient receives effective and personalized care. Annotations and citations linked throughout the application provide insights into the evidence behind different elements of the care plan. Simplifying the creation of individualized care plans increases staff efficiency while evidence-based care coordination helps close care gaps and reduce readmissions.
“To achieve optimal patient outcomes, the healthcare industry needs access to the latest research and care guidelines while also creating seamless customer experiences on any channel,” said Susan Taylor, vice president and industry market leader, healthcare and life sciences, Pegasystems. “Our recent enhancements to Pega Care Management enable members to receive relevant, critical communications on their channel of choice, while giving caregivers the tools to provide exceptional care.”
“Informed by MCG for Disease Management makes MCG’s Chronic Care content readily available within the software healthcare professionals already use so they can avoid workflow disruption and proactively manage patient health to deliver appropriate, cost-effective care,” said Jon Shreve, president and CEO of MCG Health.
1During the certification process, MCG verifies that data is exchanged between systems as expected via the given workflow.
About MCG
MCG, part of the Hearst Health network, helps healthcare organizations implement informed care strategies that proactively and efficiently move patients toward health. MCG’s transparent assessment of the latest research and scholarly articles, along with our own data analysis, gives patients, providers and payers the vetted information they need to feel confident in every care decision, in every moment. For more information, visit www.mcg.com or follow our Twitter handle at @MCG_Health.
About Hearst Health
The Hearst Health network includes FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MedHOK, Hearst Health Ventures and the Hearst Health Innovation Lab (http://www.hearsthealth.com/). Hearst also holds a minority interest in the precision medicine and oncology analytics company M2Gen. The mission of Hearst Health is to help guide the most important care moments by delivering vital information into the hands of everyone who touches a person’s health journey. Each year in the U.S., care guidance from Hearst Health reaches 85 percent of discharged patients, 205 million insured individuals, 70 million home health visits and 3.2 billion dispensed prescriptions.
Contact
Arri Burgess
MCG Health
Tel: 206 389 5405
Arri.Burgess@mcg.com