Consumers want simple and reliable digital interactions for routine transactions
According to research findings released today at HIMSS18 by NTT DATA Services, a recognized leader in global technology services, U.S. healthcare consumers want simple and reliable digital interactions for routine transactions, such as filling prescriptions, accessing test results and making doctor appointments. In fact, 59 percent of U.S. consumers expect their healthcare digital customer experience (DCX) to be similar to retail. ... |