First of its Kind Program Impacts Spanish-Speaking Employees in Their Native Language
In a groundbreaking effort to service and provide clear and understandable health benefits information to Spanish speaking employees, Arrow Benefits Group has launched their Spanish Language Division to counter the lack of support, resources, and education in the Spanish speaking community. “We want to break the language and culture barriers. With a division specifically designed to educate, answer questions, and give guidance and resources regarding not only health insurance but employer benefits, we can break down the complexity and make insurance a more usable and valuable benefit,” says SLD Lead Rosario Avila. The employee benefits world can be confusing, and the added obstacle of information being provided in an unfamiliar language makes it much harder to understand and utilize. Even with literature provided in Spanish, the terminology is a language all its own. With their diverse understanding of the industry, and a dedicated team consisting of 6 benefit specialists and 2 HR support members that are not only fluent in Spanish and experienced in the benefits industry, but are also understanding of the culture, Arrow will bridge the gap in education and services to this large, highly valuable, and yet historically underserved demographic. ... |